Frequently Asked Questions
Discover everything you need to know about our handcrafted jewelry and services.
How is John Hardy jewelry crafted?
Each piece is meticulously handcrafted in Bali using ancient techniques passed down through generations of artisans, ensuring every item is a unique work of art.
What is your shipping policy for domestic orders?
We offer complimentary standard shipping on all domestic orders. Expedited and overnight shipping options are available at checkout for an additional fee.
What is your return and exchange policy?
We accept returns and exchanges on unworn, non-customized items within 30 days of purchase. Items must be in their original packaging with the security tag attached.
Do you offer professional cleaning and repair services?
Yes, we provide professional cleaning and repair services to maintain the integrity of your jewelry. Please contact our concierge or visit a boutique for an assessment.
What sustainable practices does John Hardy follow?
We are committed to environmental stewardship by using 100% reclaimed silver and gold, and by planting bamboo seedlings for every piece purchased from our Bamboo Collection.
How can I determine my correct bracelet or ring size?
We provide a comprehensive sizing guide on our website. You can also visit any of our retail locations for a professional fitting by our jewelry experts.